I have been an Apple user for many years, my first Apple being an Apple IIe back in the early 80's. I have been doing Macintosh support in one forum or another since 1989, most recently as an analyst at the ESD in Orlando, FL. For the most part, Macs are used in the ESD as a tool to troubleshoot the rare phone call made by a Mac user experiencing problems with their machine. I am now a Quality Manager for the ESD, and I use my Mac for most day-to-day work - documents, presentations, spreadsheets and the like. I still use my PC for email and our problem reporting system (which is no longer supported on the Mac platform).